Helpcenter
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Support Ticket
Open a ticket from your client area for personalized assistance. Reply within 24h at most.
Open a ticketFrequently asked questions
Answers to the most common questions
How long does it take to activate my server?
Your server is activated instantly after payment. You receive your access details by email and can start playing in under a minute.
Can I switch plans along the way?
Yes! You can upgrade your plan at any time from your client area. The change takes effect immediately and the difference is prorated.
How does the Anti-DDoS protection work?
All our servers come with automatic, free Anti-DDoS protection. Our infrastructure filters attacks in real time with no impact on your performance.
Can I install mods on my server?
Absolutely! Our panel lets you easily install mods, plugins and configurations. You get full FTP access to customize your server exactly the way you want.
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard) and PayPal. All payments are secure and your data is protected.
What happens if I'm not satisfied?
We offer a 48h money-back guarantee on all our plans. If you're not satisfied, contact our support team for a full refund.
Are backups automatic?
Yes, automatic backups are performed daily depending on your plan. You can also create manual backups at any time from the panel.
Where are your servers hosted?
Our servers are hosted in France via By-Hoster, for low latency and sovereign Anti-DDoS protection. Your data stays in Europe, in compliance with the GDPR.